IbaadU Trust & Security Centre
Every trade on IbaadU is protected by multi-layer KYC verification, escrow payment safeguards, and enterprise-grade platform security — so you can buy and sell wholesale with confidence across the Middle East.
KYC Verification Process
All vendors on IbaadU must complete a structured Know Your Customer (KYC) verification before listing any product or responding to PRQs. This ensures every supplier you interact with is a real, registered business.
Step 1 — Business Registration
Vendors submit their trade licence, commercial registration, or equivalent business document from their country of operation.
Step 2 — Identity Verification
Authorised signatory ID (passport or Emirates ID) is verified against business registration records.
Step 3 — Address & Bank Validation
Physical address proof and bank account details are cross-verified to prevent fraudulent listings.
Step 4 — Ongoing Monitoring
Vendor accounts are re-verified annually. Dispute patterns and buyer feedback trigger early re-review.
Buyer KYC: Procurer (buyer) accounts undergo lightweight verification — email, phone, and business name — with full KYC required for escrow transactions above AED 50,000.
Escrow Payment Protection
IbaadU supports structured payment coordination workflows where enabled for a transaction. Buyers and vendors should confirm milestone terms, payment method, delivery evidence, and dispute handling before proceeding.
- Buyer deposits funds into the IbaadU escrow account via Bank Transfer, Credit Card, LC, TT, or D/A.
- Vendor is notified and ships the wholesale goods with tracking details uploaded to the platform.
- Buyer confirms delivery and quality within the inspection window (default: 5 business days).
- Funds released to vendor upon confirmed acceptance — or held for dispute resolution if issues arise.
Supported currencies: AED, SAR, USD, QAR, KWD, BHD, OMR
Platform Security
IbaadU operates a defence-in-depth security architecture to protect all user data, communications, and transactions.
TLS 1.3 Encryption
All data in transit is encrypted using TLS 1.3 with HSTS preload and strict HTTPS enforcement.
Security Headers
Full Content-Security-Policy, X-Frame-Options: SAMEORIGIN, X-Content-Type-Options: nosniff, Referrer-Policy: strict-origin-when-cross-origin, and Permissions-Policy are enforced on every response.
Malware Scanning
Continuous server-side malware scanning is active. All uploaded documents are scanned before storage.
DDoS & WAF Protection
Enterprise-grade Web Application Firewall and DDoS mitigation protect platform availability 24/7.
Daily Backups
Automated daily backups with 30-day retention ensure data recovery in case of any incident.
Responsible Disclosure
We operate a responsible disclosure programme. Report vulnerabilities to security@ibaadu.com — see our security.txt.
Data Privacy
IbaadU is committed to the responsible handling of all user and business data in accordance with applicable UAE data protection laws and international best practices.
- Personal and business data is collected only for the purposes of facilitating B2B trade and platform operations.
- Data is never sold to third parties. Marketing communications require explicit opt-in.
- KYC documents are encrypted at rest and retained only for the mandatory legal period.
- Users may request data access, correction, or deletion via privacy@ibaadu.com.
- Full details in our Privacy Policy.
ISO & Compliance Framework
IbaadU's operational and security practices are aligned with the following international standards and regional regulatory requirements:
Dispute Resolution
IbaadU provides a structured dispute resolution process to protect both buyers and vendors when a trade does not go as agreed.
- Raise a Dispute: Either party can open a formal dispute within 10 days of the scheduled delivery date via their IbaadU dashboard.
- Evidence Submission: Both parties submit supporting documentation (shipping records, photos, communications) within 5 business days.
- Mediation Review: IbaadU's Trade Compliance team reviews all evidence and issues a preliminary ruling within 7 business days.
- Escalation: If either party contests the ruling, the case may be escalated to an independent mediator or relevant UAE commercial court.
- Escrow Release: Funds are released to the appropriate party once the dispute is resolved.
For non-escrow disputes, IbaadU provides mediation support as a courtesy service. Resolution outcomes depend on the cooperation of both parties.
Contact the Security Team
If you have discovered a security vulnerability, have a compliance question, or wish to report a suspicious vendor or transaction, please contact us directly: