Platform references
Account email, profile, PRQ, quote, order, invoice and product identifiers.
Act promptly
If money, goods or credentials may be at risk, first contact the relevant bank, payment provider, carrier, insurer or public authority. Then report the IbaadU account or transaction so platform records and access can be reviewed.
Platform boundary: IbaadU may investigate its own records and take account, listing or workflow action under its Terms. It is not a court, arbitrator, bank or recovery agent and cannot guarantee a refund, payment, delivery or legal outcome.
Evidence checklist
Commercial record
Specifications, signed terms, messages, payment instructions and proof of payment.
Delivery record
Carrier, tracking, bill of lading, photos, inspection reports and dated chronology.
How to report
Secure the account
Change compromised credentials, sign out other sessions where available, and never share a one-time code.
Preserve original evidence
Keep complete files and message headers. Do not alter screenshots or documents.
Email the report
Use your registered email, put the reference in the subject, and state the requested platform action.
Frequently asked questions
Is there a guaranteed response or resolution time?
No. Timing depends on urgency, evidence, parties and external providers. Immediate financial or criminal concerns should also be reported directly to the relevant institution or authority.
Can IbaadU reverse a bank transfer?
No. Contact the sending and receiving financial institutions immediately.
Can IbaadU provide legal advice?
No. Obtain advice from a qualified professional in the relevant jurisdiction.