Find answers, guides, and support resources for vendors and procurers on the IbaadU B2B marketplace.
New to IbaadU? Learn how to create your account, complete KYC verification, and set up your profile.
View Guides →Understand how orders work, payment terms, escrow protection, and invoice management.
View Guides →Set up your trade hub, list products, respond to PRQs, and manage your vendor account.
View Guides →Learn how to submit Purchase Request Quotations and connect with verified global suppliers.
View Guides →Understand KYC verification, trust badges, fraud prevention, and dispute resolution.
View Guides →Reach our team by email, WhatsApp, or phone. We respond within one business day.
Get in Touch →Registering on IbaadU is free and takes less than five minutes. Visit vendor.html if you are a wholesale supplier, or buyer.html if you are a procurer or purchasing manager. Enter your business email address and create a password. You will receive a verification email — click the link inside to confirm your address before proceeding.
Once your email is verified, you will be directed to the KYC (Know Your Customer) onboarding flow. This is a mandatory step for all platform participants and ensures that IbaadU remains a trusted, fraud-free environment for B2B trade.
IbaadU's KYC process involves submitting basic business documentation for identity and legitimacy verification. Required documents typically include a valid trade license or business registration certificate, a VAT registration number (where applicable), a corporate tax number, and the full name and contact information of the authorized representative.
Verification is typically completed within 2–3 business days. During this period, your account will be in "Pending" status. Once approved, you will receive a confirmation email and your Trust Badge will be activated. If additional documentation is required, our compliance team will reach out via email.
After KYC approval, complete your profile to maximize visibility. Vendors should add a detailed company description, upload a logo, specify product categories, and add at least five product listings with accurate pricing, unit specifications, and high-quality images. A complete profile receives significantly more inquiries than an incomplete one.
Procurers should add their company name, industry, sourcing categories of interest, and typical order volumes. This information helps our matching algorithm surface the most relevant vendor recommendations.
On IbaadU, trade flows through two primary channels: direct product orders and PRQ-based negotiated deals. For direct orders, procurers browse the product catalog, add items to cart, and proceed to checkout. The system generates an order confirmation and notifies the vendor instantly.
For PRQ-based orders, a procurer submits a detailed purchase request. Vendors browse active PRQs and submit competitive quotes. The procurer reviews all quotes and accepts the most suitable offer. Once accepted, a formal order is created and both parties receive full order documentation.
IbaadU supports multiple payment methods to accommodate international B2B trade. These include bank wire transfer (SWIFT/TT), local bank transfer within GCC countries, PayPal for smaller orders, and USDT (TRC20) cryptocurrency for cross-border settlements. Letter of Credit (LC) and Documents Against Acceptance (D/A) terms are available for larger orders through our trade finance partners.
All payment terms are negotiated directly between vendors and procurers. IbaadU does not currently hold funds or operate as a payment processor, but offers escrow coordination services for high-value transactions. See our Escrow Service page for details.
IbaadU automatically generates digital invoices for all completed orders. Vendors receive sales invoices, while procurers receive purchase invoices. All invoices are accessible from the Orders tab of your respective portal. Invoices include line-item details, applicable taxes, total amounts in the vendor's local currency, and unique invoice reference numbers.
You can export invoices as PDF for accounting and audit purposes. For bulk invoice export in CSV format, use the Export button in the Tax Documents section of the vendor portal.
Your Trade Hub is your storefront on IbaadU. It displays your company profile, product listings, trust badges, and trade history. A well-configured Trade Hub significantly increases the likelihood of receiving inquiries and orders.
To set up your Trade Hub, navigate to the Profile tab in your vendor portal. Enter your company's legal name, physical address, year of establishment, trade categories, and a detailed company description of at least 200 words. Upload your company logo and any relevant certifications.
Each product listing includes a name, category, description, unit price in your local currency, minimum order quantity (MOQ), lead time, and origin country. High-quality product images (minimum 800×800 pixels, JPG or PNG format) are strongly recommended and improve click-through rates by up to 60%.
There is no limit on the number of product listings for any account tier, including the free tier. Products appear in category searches and the homepage featured products section based on relevance and completeness scores.
The PRQ (Purchase Request Quotation) board shows all active procurement requests from verified procurers on the platform. Vendors can filter PRQs by category, country, and order value. When you find a relevant PRQ, click "Submit Quote" and enter your unit price, delivery timeline, and any special terms.
Procurers typically review and respond to quotes within 3–5 business days. If your quote is accepted, a formal order is generated automatically. Our data shows that vendors who respond to PRQs within 24 hours have a 3× higher conversion rate compared to those who respond after 48 hours.
Vendor payouts are processed within 3–5 business days after order completion. Minimum payout threshold is USD 50 (or equivalent in local currency). Payout methods include SWIFT bank transfer, local bank transfer, PayPal, and USDT (TRC20). Navigate to the Payouts tab in your vendor portal to request a payout, view your balance, and download payout receipts.
A Purchase Request Quotation (PRQ) is a structured procurement request that vendors can respond to with competitive quotes. To submit a PRQ, navigate to the PRQ tab in your procurer portal and click "New Request." Fill in the product name, required specifications, quantity, destination country, preferred delivery date, and budget range (optional).
PRQs are visible to all verified vendors in the relevant category. You can expect to receive multiple quotes within 24–72 hours of posting. All vendor respondents are KYC-verified and carry trust badges.
All submitted quotes appear in your PRQ dashboard under the relevant request. You can compare vendors side-by-side based on unit price, lead time, MOQ, total order value, and vendor trust score. Use the messaging system to ask clarifying questions before accepting a quote.
Once you accept a quote, an order is created automatically. The vendor is notified immediately and you receive a confirmation with full order details and an invoice. You can monitor order status in real time from the Orders tab.
IbaadU's KYC verification program assigns trust badges to all verified participants. A Trust Badge indicates that the vendor or procurer has submitted valid business documentation and passed our identity verification review. Trust Badges are displayed prominently on all profiles and product listings, helping counterparties make informed sourcing decisions.
IbaadU employs multiple layers of fraud prevention including document verification, email confirmation, and ongoing behavioral monitoring. If you suspect fraudulent activity by any platform participant, please contact our compliance team immediately at admin@ibaadu.com. All reports are investigated within one business day.
Accounts found to be in violation of IbaadU's Terms of Service — including misrepresentation of business identity, fraudulent product listings, payment fraud, or abusive behavior toward other platform users — will be permanently suspended without notice. Appeals may be submitted to admin@ibaadu.com within 30 days of suspension.
When you log in to your vendor account on IbaadU, the first screen you see is your vendor dashboard. This central command panel gives you an at-a-glance summary of your most important metrics: active product listings, pending PRQ responses, unread messages, current order statuses, and your available payout balance. Every section of the vendor portal is accessible from the left-side navigation menu.
The dashboard updates in real time using IbaadU's live data infrastructure. This means when a procurer places an order or sends a message, you see a notification immediately — there is no need to manually refresh. The notification bell in the top right corner shows a count of unread notifications, which you can click to view in detail.
Your product catalog is the core of your trade hub on IbaadU. Products are organized by category — IbaadU currently supports Electronics & Technology, Construction & Building Materials, Industrial Machinery, Medical Equipment, Chemicals & Petrochemicals, and Energy & Power, among others. When you add a new product, select the closest matching category to ensure your listing appears in relevant searches.
Each product listing supports the following fields: product name, category, subcategory, detailed description (up to 2,000 characters), multiple product images (up to eight images per listing), unit price in your local currency, minimum order quantity, maximum available quantity, lead time from order to dispatch, country of origin, brand name, product specifications table, and shipping terms.
Product visibility is determined by IbaadU's relevance algorithm, which scores listings based on completeness, engagement history, vendor trust level, and how recently the listing was updated. Listings with images consistently outperform text-only listings by a factor of 3–5× in click-through rate. We recommend updating product prices and availability at least once a week to maintain high relevance scores.
The PRQ (Purchase Request Quotation) system is IbaadU's primary demand-generation channel for vendors. Unlike traditional B2B platforms where vendors wait passively for inbound inquiries, the PRQ board puts you in an active selling position — you see exactly what buyers want to purchase and can proactively submit competitive quotes.
Active PRQs are sorted by date posted, product category, and estimated order value. You can apply filters to find PRQs that match your inventory and capabilities. Before submitting a quote, review the full PRQ details including the buyer's required specifications, delivery timeline, destination country, and any quality certifications required.
When crafting your quote, be specific. Include your unit price, total price at the requested quantity, lead time from order confirmation to dispatch, shipping terms (EXW, FOB, CIF, or DDP), payment terms you can accept, and any relevant certifications or compliance documentation you can provide. Quotes that are detailed and professional receive significantly higher acceptance rates than bare-minimum submissions.
After submitting a quote, it enters "Under Review" status. The procurer is notified and will typically review all received quotes within 2–5 business days. If your quote is accepted, an order is automatically generated and you receive a notification with full order details. If your quote is not accepted, no further action is required — you can continue monitoring the PRQ board for new opportunities.
IbaadU's in-platform messaging system is designed for professional B2B trade communication. All messages between vendors and procurers are stored permanently and are reviewable by IbaadU's compliance team in the event of a dispute. This means the platform is not suited for informal conversation — all commitments, price negotiations, and delivery agreements should be documented here.
Best practices for platform messaging: always respond to inquiries within 24 hours (procurers often send parallel inquiries to multiple vendors and select whoever responds first), be specific and quantitative in all statements (instead of "we can deliver soon," say "standard lead time is 14 days from order confirmation"), and always confirm delivery terms, payment method, and currency before accepting an order.
If a procurer attempts to move a business negotiation off-platform — requesting personal email, phone, or WhatsApp communication before a first order is placed — exercise caution. IbaadU's platform protection mechanisms only apply to transactions conducted through the system. Off-platform deals cannot be disputed through IbaadU's resolution process.
IbaadU's vendor catalog contains hundreds of verified wholesale suppliers across multiple categories. Use the search bar at the top of the marketplace to find products by keyword, or browse by category using the navigation menu. Filter results by country of origin, minimum order quantity, delivery time, and vendor trust badge status.
Product listings display the vendor's local currency price, unit of sale, minimum order quantity, country of origin, and the vendor's trust badge (if KYC-verified). Click any product to view the full listing, including all product specifications, the vendor's profile, and shipping information. From the product page, you can add items to your cart, initiate a direct message with the vendor, or submit a PRQ if you need a customized quotation.
The PRQ system is the most powerful sourcing tool available to procurers on IbaadU. When you have a specific sourcing requirement, submitting a PRQ is significantly more efficient than manually browsing the catalog and contacting vendors one by one. A single PRQ submission broadcasts your requirement to all relevant verified vendors simultaneously, and you receive competitive quotes within 24–72 hours.
To maximize the quality of quotes you receive, be as specific as possible in your PRQ. Include: exact product name and technical specifications, quantity required (and flexibility range if applicable), destination country and city, required delivery date, target price range (if you have one), quality certifications required (ISO, CE, FDA, SFDA, etc.), preferred payment terms, and any other relevant requirements such as labeling, packaging specifications, or import compliance documents needed.
Incomplete or vague PRQs receive fewer and lower-quality responses. The more detailed your requirement, the better your quotes will be — vendors can price accurately and provide realistic delivery commitments when they have full information.
Once you accept a quote or place a direct order, you can track its status in real time from the Orders tab of your procurer portal. Order statuses include: Confirmed (vendor has acknowledged the order), In Production (vendor is manufacturing or preparing goods), Dispatched (shipment has been made, tracking number provided), In Transit, Customs Clearance, Out for Delivery, and Delivered.
When goods arrive, you have an inspection window of 3–7 business days to verify the shipment against your order specifications. If everything is correct, mark the order as Received and Accepted. If there are issues, use the platform's dispute mechanism or contact IbaadU support. Once you accept the order, payment is finalized and the vendor's account is credited.
IbaadU uses industry-standard authentication managed by Supabase Auth. All passwords are hashed using bcrypt and are never stored in plaintext. We recommend using a strong unique password of at least 12 characters combining uppercase and lowercase letters, numbers, and symbols. Do not reuse passwords from other platforms.
If you suspect your account has been compromised, change your password immediately via the Settings tab of your portal and contact admin@ibaadu.com. Our security team will review your account activity and take appropriate action.
IbaadU collects and processes personal and business data in accordance with our Privacy Policy and applicable data protection laws. Business contact information shared during KYC is used only for verification and compliance purposes and is never sold to third parties. Transaction data is retained for seven years for regulatory compliance. You may request a copy of your data or deletion of your account by emailing admin@ibaadu.com.
If you cannot log in, first verify that your email address is correctly entered with no typos. If your password is incorrect, use the "Forgot Password" link on the login screen to reset it — you will receive an email with a reset link valid for 24 hours. If you do not receive the reset email, check your spam or junk folder. If the problem persists, contact admin@ibaadu.com with your registered email address and a description of the issue.
KYC documents may be rejected if they are expired, illegible, incomplete, or in an unsupported format. IbaadU accepts PDF, JPG, and PNG files up to 10MB. All documents must be current (not expired), clearly readable, and match the information entered in your KYC form. If your documents are rejected, you will receive an email specifying the reason — re-upload corrected documents and our team will re-review within 2 business days.
New product listings may take up to 30 minutes to appear in search results after being created. If your listings are not appearing after this time, ensure that the listing status is set to "Active" (not "Draft"). Also ensure that you have at least one image attached — listings without images have significantly reduced visibility. If the issue persists, contact support.
If you have a payout request that has not been processed within 5 business days, contact admin@ibaadu.com with your payout reference number. Payment delays can occur due to bank processing times, public holidays in the UAE or the recipient country, or documentation requirements from the receiving bank for international wire transfers. SWIFT transfers to certain countries may require additional beneficiary bank details including IBAN or IFSC codes.
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